Complaints Procedure
We are committed to providing excellent service. If something goes wrong, we want to put it right quickly and fairly.
Our Promise: We will handle all complaints professionally, fairly, and within the timeframes outlined below.
Our 4-Step Complaints Process
We follow a clear, structured approach to resolve all complaints
Contact us directly to discuss your concern
- Call us on 02034 111980 during business hours
- Email us at sales@speedyfixautosales.co.uk with full details
- Visit our showroom to speak with a manager in person
- We aim to resolve most issues through direct communication
Submit a written complaint if initial contact doesn't resolve the issue
- Put your complaint in writing with specific details
- Include relevant documentation (receipts, correspondence, etc.)
- We will acknowledge receipt within 2 working days
- A senior manager will investigate your complaint thoroughly
We investigate your complaint thoroughly and fairly
- We review all relevant information and documentation
- We may contact you for additional information if needed
- All parties involved will be consulted during the investigation
- We keep you updated on progress throughout the process
We provide our final response and proposed resolution
- We send you a detailed written response explaining our findings
- If we uphold your complaint, we explain what action we will take
- If we don't uphold your complaint, we explain our reasoning
- You have the right to escalate to external bodies if unsatisfied
External Complaint Bodies
If you're not satisfied with our response, you can escalate to these independent bodies
For complaints about vehicle sales, servicing, and warranties.
- • Free, independent dispute resolution service
- • Available after our internal process is complete
- • Can award compensation up to £10,000
- • Website: www.themotorombudsman.org
- • Phone: 0345 241 3008
For complaints about finance products and credit broking services.
- • Free service for finance-related complaints
- • Must use our process first (8 weeks maximum)
- • Can order compensation and corrective action
- • Website: www.financial-ombudsman.org.uk
- • Phone: 0800 023 4567
Making an Effective Complaint
Help us resolve your issue quickly by providing the right information
- Your full name and contact details
- Vehicle registration or reference number
- Date and details of the issue
- What you would like us to do to resolve it
- Any supporting documents or evidence
- Treat all complaints seriously and fairly
- Keep you informed throughout the process
- Respond within our published timeframes
- Learn from complaints to improve our service
- Provide clear explanations for our decisions
Need to Make a Complaint?
We're here to help resolve any issues you may have. Contact us using any of the methods below.
Showroom Address: 2E, Tomo Industrial Estate, Packet Boat Lane, Cowley, Uxbridge, London UB8 2JP, United Kingdom